FAQ

Where are you located?

My Music Staff is a Canadian company, however the third-party service being used for this store is based in the USA.

Are the prices in my local currency?

All prices are listed in USD.

When will I receive my order?

Delivery times will vary based on shipping location. Due to COVID-19, there may be additional delays.

What are the shipping options?

Standard (flat rate) shipping is available on all orders. Depending on the items selected and shipping location, you may be eligible for express shipping.

Will I have to pay duties on international orders?

You may be required to pay duties on orders shipped outside of the USA.

What is the return policy?

We will issue refunds for orders that are defective (i.e. misprints, receiving incorrect/damaged products). Requests to return or exchange a product must be made in writing to merch@mymusicstaff.com within 30 days of purchase. We will review the request and determine if the return/exchange will be given.

Can I change my order after it’s been confirmed?

Orders cannot be modified after you’ve completed your purchase. Please ensure you review your order before you finish checking out to avoid any errors. Refunds will not be issued for mistakes made outside of our control. This includes you ordering the wrong size, color, style, or product.

Will you be adding more products?

We don’t know what the future holds, but our hope is YES! Make sure you’re subscribed to our emails to receive announcements about new products and exciting promotions.

How do I contact your company if my question isn’t answered here?

You can reach out to us at merch@mymusicstaff.com if you have any questions. We will respond to you within 2 business days, between the hours of 9:00AM and 4:30PM ET.